Contour day spa packages plantation how to#
Instead Brenda was passive-aggressive, seemed confused with next steps, advised ‘I either cut your cuticle or not’, was asking me questions she should know the answers to regarding how to execute the pedicure whilst proclaiming to be an expert who knows what she’s doing and who doesn’t need micromanaging. This is not rocket science and I’ve had this done at the very same spa with other staff with expected results. My pedicure was pitiful: The chatty nail tech ‘Brenda’ was unable to understand a basic request to not cut my cuticle rim and instead push back and remove dead skin on the nail. This loyalty is completely lost on the owner who apparently has no understanding of the concept of customer lifetime value. Due to location convenience and my own laziness, added to my desire to receive services at an establishment where most employees speak clearly and have a command of the English language, I have been a repeat customer spending hundreds of dollars over the stretch of 10+ years. Contour, despite attempts to create an image of luxury is, in reality, not superior to any other spa. Abysmal, subpar performance accentuated by unprofessional, unapologetic conduct, several inept staff and a lackadaisical attitude to COVID-19 with respect to wearing masks consistently whilst on premises.
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